Swapnil Dhiman

I’m a Product Support Engineer with 2+ years of experience driving platform stability and business operations through strong technical problem-solving. I focus on root cause analysis, SQL/NoSQL debugging, and API troubleshooting to keep production running smoothly and reliably.

In my current role at InCred Financial Services, I’ve resolved 500+ production incidents and achieved 95% SLA compliance, reducing mean time to resolution by 30%. I also engineered and maintained 25+ Metabase reports for RBI compliance and audits, enabling real-time monitoring of financial operations and regulatory adherence.

I collaborate closely with engineering, development, QA, and product stakeholders to eliminate recurring platform issues. By implementing permanent fixes, I improved system stability by 40% and reduced ticket volume by 25%, and I’ve led cross-functional product launch coordination from planning through deployment and adoption.

Before this, I completed a Java Software Developer training program at Masai School, building production-ready Spring Boot microservices and REST APIs using Java, Hibernate, and agile practices like code reviews and sprint planning. I bring an analytical mindset, supported by advanced SQL work on datasets exceeding 10M records, and I enjoy turning debugging insights into measurable operational improvements.