Manikanta Thondapu

I am a Software Engineer with four years of hands-on production support experience, focused on timely incident management and root cause analysis. I work well under pressure and have consistently met SLA targets while maintaining high customer satisfaction.

At Capgemini I supported Synchrony Financial as part of an L3 run team, reducing batch and service process errors through proactive monitoring and alert improvements. I am proficient with monitoring and logging tools such as Splunk and New Relic and use ServiceNow for issue tracking.

I bring strong troubleshooting, problem-solving, and critical-thinking skills, and I regularly perform system health checks, software patching, and configuration changes. I collaborate across development, vendor, and operations teams to resolve escalations and manage bridge calls when needed.

I maintain clear documentation and deliver training to teammates to improve support effectiveness, and I continuously tune monitoring thresholds and alerts to detect and resolve issues earlier.