I've supported global customers across SaaS, utilities, digital advertising, and international sales for more than 10 years. At Georgia Power via Deel and Insight Global, I manage 65+ daily customer interactions involving billing, payments, account services, and outage support.
At Aeries Technologies supporting Constant Contact, I delivered customer engagement and technical support to small businesses, managed cases in Salesforce, and identified upsell opportunities. I also trained two new-hire batches of 15 team members during a pilot launch.
At Regalix India, I managed Google Ads campaigns for international clients, provided strategic recommendations, and supported three pilot programs through implementation, refinement, and operational handoff. I handled approximately 70 daily client interactions while coaching teams through performance feedback.
I'm focused on building strong client relationships, resolving complex issues, and collaborating across teams to improve customer satisfaction and business outcomes.
