At Accedo, I support a global team across Europe, the Americas and APAC, resolving IT requests and administering identity, access and SaaS platforms. I owned more than 2,180 tickets, with a median resolution time of about 42 minutes.
I built and launched an IT Slack Bot that uses the Snipe-IT REST API to show employees their assigned devices and support self-service check-in. I’ve also automated access and support workflows, managed SaaS licences, and handled endpoint, asset and office network operations.
