Shivam Kukreja
@shivamkukreja
Service Delivery Consultant at BT Group, managing 400+ enterprise infrastructure projects worth approximately £229M.
IndiaWhat I'm looking for
At BT Group, I manage end-to-end delivery of enterprise connectivity and infrastructure projects. The portfolio represents approximately £229M in contract value and includes more than 400 medium and complex implementations.
I take projects from discovery and planning through deployment, coordinating internal teams, suppliers, field partners, and customer stakeholders. I also manage risks, dependencies, and change requests to keep delivery aligned with agreed scope and timelines.
I introduced structured planning and stakeholder-engagement practices that improved project predictability, reduced delivery bottlenecks, and supported consistent SLA achievement.
Previously, at American Express, I handled B2B and B2C client escalations across Canada and coordinated client-facing communications with internal teams and vendors. At FIS Global, I supported B2B onboarding, prepared training and process documentation, and coordinated internal corporate events.
Experience
Work history, roles, and key accomplishments
Managed end-to-end delivery of 400+ medium and complex enterprise implementation projects across connectivity and infrastructure portfolios, representing approximately £229M in contract value. Led project discovery, planning, execution, and stakeholder coordination to ensure successful delivery against scope, timelines, budgets, and customer commitments.
Acted as escalation and support contact for B2B and B2C client concerns across the Canada region, resolving issues with strong communication. Coordinated cross-functionally with Marketing and Branding teams and vendors to develop client-facing communications and campaign materials.
Managed B2B client onboarding and documentation, designed training/process documentation for new hires, and served as team escalation point to maintain high client satisfaction. Coordinated planning and execution of internal corporate events as part of the Employee Engagement Committee.
Education
Degrees, certifications, and relevant coursework
University of Delhi
Bachelor of Arts, Arts
2017 - 2020
Pursued a Bachelor of Arts degree from the University of Delhi, focusing on a broad liberal arts curriculum.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
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