PIYUSH SHARMA
@piyushsharma16
Customer service executive at Global Ducan, streamlining international e-commerce support and cutting response time by 30%.
IndiaWhat I'm looking for
At Global Ducan, I support international e-commerce customers with order, payment, and logistics issues. I refined customer communication standards, reducing response time by 30%.
I also coordinate with cross-functional teams on customs documentation, tracking updates, and payment verification. I monitor orders and help coordinate dispatch, customs, and delivery partners.
At CGM ARIA Health Services (India), I streamlined EDI/ERA enrolments, achieving over 95% approval rates within SLA. I audited claims, resolved configuration issues, and created Excel dashboards to track enrolments and claim statuses.
Earlier, at Access Healthcare and Porteck Corporation, I worked on accounts receivable, claim resubmissions, denial management, and eligibility verification. I’m developing my knowledge of e-commerce operations, fulfillment workflows, logistics, and scalable business processes.
Experience
Work history, roles, and key accomplishments
Senior Customer Service Executive
Global Ducan
Apr 2026 - Present (6 months)
Spearheaded customer support operations for Global Ducan’s international e‑commerce division, ensuring smooth communication and resolution of complex order, payment, and logistics issues.
Implemented refined communication standards for customer interactions, improving satisfaction scores and reducing response time by 30%.
Collaborated with cross‑functional teams to streamline customs documentation
Professional Development & Operations Training
Self-employed
Dec 2022 - Apr 2026 (3 years 4 months)
Focused on developing operational and business management skills in the e-commerce domain
Built knowledge in inventory coordination, fulfillment workflows, and logistics processes
Explored startup operations, process optimization, and workflow management systems
Strengthened analytical, organizational, and execution capabilities through independent learning and practical exposure
Worked on underst
Streamlined EDI/ERA enrolments, achieving >95% approval rates within SLA.
Audited claims, resolved system configuration issues, and optimized billing accuracy.
Supported provider/payer onboarding and reduced claim denials by 20%.
Created Excel-based dashboards to monitor enrolment and claim statuses.
Accounts Receivable Analyst
Access Healthcare
Sep 2018 - May 2019 (8 months)
Managed AR follow-ups & claim resubmissions, improving recovery timelines.
Conducted appeals & documentation checks that cut denials by 15%.
Resolved client escalations, maintaining SLA compliance.
Account Executive
Porteck Corporation
Sep 2016 - Sep 2018 (2 years)
Oversaw denial management, eligibility verification, and AR tracking.
Enhanced claim resolution efficiency with streamlined verification workflows.
Ensured high productivity & SLA adherence.
Education
Degrees, certifications, and relevant coursework
UPTU
Bachelor's degree, Mechanical Engineering
Sacred Heart Convent School
Class X
Kendriya Vidyalaya
Class XII
TATA CMC
TATA CMC mechanical software
6sigmastudy
Six Sigma Yellow Belt
Apr 2018 · Expired Apr 2021
Intellipaat
Statistics And Probability Training For Data Analytics
Dec 2022
Intellipaat
Microsoft SQL developer course
Dec 2022
Intellipaat
Microsoft Excel training
Dec 2022
IBM
R for Data science
Jan 2023
Intellipaat
Business analyts training
Jan 2023
Intellipaat
Data science training
Apr 2023
Intellipaat
Data analytics training course
Apr 2023
CBSE and Intel
AI Aware Badge - AI For All
Nov 2025
Intellipaat
Tableau Desktop Certified Professional Certification
Nov 2022
Intellipaat
Power bi training
Feb 2023
UiPath
Explore automation development with UiPath (v2024.10)
Nov 2025
CBSE and Intel
AI Appreciate Badge - AI For All
Nov 2025
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
Interested in hiring PIYUSH?
You can contact PIYUSH and 90k+ other talented remote workers on Himalayas.
Message PIYUSHGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
