Open to opportunities

Shireen Wasif

@shireenwasif

Experienced administrative and customer service specialist driving sales, operations, and government contracting success.

Pakistan

Message

What I'm looking for

I seek a remote or hybrid role where I can apply administrative expertise, sales and government-liaison experience, lead teams, and drive business development in a collaborative, growth-oriented company.

I am an administrative and customer-service professional with over nine years of experience and more than six years focused on high-performance sales. I have led teams, managed government procurement liaison work under GSA contracts, and consistently exceeded sales and service metrics while handling confidential documents and complex reporting.

My background spans remote administrative support, sales management, training, vendor relations, and project coordination. I bring strong skills in Microsoft Office/Google Sheets, team leadership, business development, and client-facing communications, and I adapt quickly to new tools and fast-paced environments to drive measurable results.

Experience

Work history, roles, and key accomplishments

Current

Administrative Specialist

Current

Cordatus Resource Group

Sep 2023 - Present (2 years 2 months)

Manage office tasks and scheduling for US-based clients, handle confidential documents, produce data analysis and reports, and coordinate maintenance, mailing, and procurement to ensure seamless day-to-day operations.

Office Administration Scheduling Data Analysis Reporting Microsoft Office Google Sheets Project Coordination

Current

Manager, Point of Contact & Business Development

Current

Jaak Tech LLC

May 2023 - Present (2 years 6 months)

Led liaison and procurement activities for USA government customers under a GSA contract, developed business within the government sector, managed vendor relations, and trained a team to support GSA Ebuy procurement processes.

Government Relations Vendor Management Business Development Team Leadership Contract Negotiation Reporting Microsoft Office

Manager, Sales and Training

USA Online Loan

Feb 2020 - Apr 2023 (3 years 2 months)

Led sales and training initiatives, consistently achieved top sales performance in personal and subscription-based credit services, designed training programs, and managed client relationships to drive loan conversions.

Sales Leadership Training Development Personal Loans Subscriptions Client Relationship Management Sales Strategy Performance Tracking Coaching

Teacher's Associate

National College of Arts

Apr 2011 - Dec 2012 (1 year 8 months)

Taught and interpreted lectures for deaf students across subjects including Arts History, Pakistan Studies, English, and Islamiat; conducted studio classes and handled exams and administrative tasks to support inclusive learning.

Teaching Lecture Interpretation Exam Administration Inclusive Education Communication

Medical Transcriptionist

Cure MD

Apr 2009 - Dec 2009 (8 months)

Provided customer support for US-based patients, managed appointment scheduling, handled inquiries, and participated in meetings to ensure coordinated patient services and accurate administrative records.

Medical Transcription Customer Support Scheduling Meeting Coordination Documentation Time Management

Team Lead, Customer Service

Ovex Technologies

Jul 2005 - Feb 2009 (3 years 7 months)

Led a team of 35-40 agents to retain sales and resolve escalations, conducted trainings and reporting to meet client requirements, and ensured high-quality inbound customer service delivery.