Open to opportunities

SHAHMIR ALI

@shahmirali

Message

Experienced Administrative Support Specialist passionate about customer service.

Pakistan

Message

What I'm looking for

I am looking for a role that values collaboration and offers opportunities for growth.

I am an Administrative Support Specialist with over 3.5 years of experience in customer service, client onboarding, and account coordination. My journey has equipped me with the skills to manage billing, track account activities, and maintain data accuracy in fast-paced environments. I thrive in remote settings, adeptly collaborating across teams and time zones to streamline operations and enhance cross-functional collaboration.

Currently, I work as a Clinical Support representative at Special Learning, where I handle onboarding and day-to-day support for B2B clients. My role involves streamlining internal records, supporting training customization, and contributing to digital product development. I take pride in maintaining high client satisfaction and ensuring smooth operations across teams, particularly in addressing client onboarding and payment issues.

Experience

Work history, roles, and key accomplishments

Current

Clinical Support

Current

Special Learning

Feb 2024 - Present (1 year 6 months)

Handled onboarding and day-to-day support for B2B clients in a remote setup. Streamlined internal records, supported training customization, and contributed to digital product development, ensuring smooth operations across teams. Supported client onboarding, account issues, and training customization.

Customer Support Customer Onboarding

Customer Support Representative

EBM

Jan 2021 - Jun 2022 (1 year 5 months)

Led customer surveys and resolved service issues. Provided insights to improve products and customer experience. Handled service requests for customer concerns.

Survey Customer Experience

Vendor Support Representative

EBM

Jul 2020 - Jul 2021 (1 year)

Managed order processing and resolved customer concerns in a fast-paced environment. Supported vendor operations including logistics, payments, and technical issues. Built and maintained strong vendor relationships.

Order Processing Vendor Operations Logistics

Customer Support Representative

Sybrid

Jul 2020 - Jul 2022 (2 years)

Managed customer feedback, resolved billing-related queries, and collaborated with internal departments to maintain service dashboards and accurate client data.

Billing Cross Functional Collaboration Service Dashboard Maintenance