Open to opportunities

Safie uddin Taj

@safieuddintaj

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Experienced administrative professional with strong leadership and organizational skills.

Pakistan

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What I'm looking for

I am seeking a role that offers opportunities for growth, a collaborative culture, and the chance to leverage my administrative and leadership skills.

I am an energetic professional with a proven track record in office administration and management. My experience spans various roles where I have successfully organized and coordinated office procedures to ensure efficiency and effectiveness. I thrive in dynamic environments, adept at multitasking and prioritizing tasks to meet organizational goals.

Throughout my career, I have developed strong communication protocols and streamlined administrative processes, enhancing overall productivity. My role as a Quality Assurance specialist at CureMD allowed me to implement training programs and improve team performance through data-driven insights. I am passionate about continuous improvement and enjoy the challenges of supporting diverse teams.

Experience

Work history, roles, and key accomplishments

Training and Support Specialist

Contour Software

Mar 2023 - Present (2 years 9 months)

Provided training to clients on QMS billing software modules and resolved tickets on CRM, keeping clients updated on open cases. Created knowledge base documents for clients and reported problems to the development team.

Training Clients Software support CRM Troubleshooting Documentation HL7 QMS Billing Software EMR

Quality Assurance and Learning & Development Team

CureMD (EHR)

Oct 2018 - Present (7 years 2 months)

Performed quality auditing for various teams including Customization, Implementation, EHR, and Public Health. Built learning courses, assigned them to teams, and conducted assessments to generate reports for management.

Quality Assurance Learning Development CRM Data Analysis SOPs Training Documentation Customer Feedback

Telesales Representative

Chimp Solutions

Mar 2018 - Present (7 years 9 months)

Served as a Telesales Representative for the Spectrum Campaign USA, focusing on Direct TV and Spectrum services. Engaged in direct sales activities to acquire new customers.

Telesales Sales Customer Service Communication Direct Marketing

Business Development

King's Crown Private Limited

Dec 2014 - Present (11 years)

Created reports and presentations detailing business development activities and ensured client inquiries were handled professionally. Negotiated and closed long-term agreements with new clients, developing new business through networking.

Business Development Client Relations Contract Negotiation Sales Strategic Planning

Product Manager

Maxims Medical

Dec 2013 - Present (12 years)

Managed continuous improvement initiatives to drive gains in quality, flow, and output. Established position requirements, schedules, and production team processes.

Continuous Improvement Quality Assurance Production Management Team Leadership

Coordinator and Business Development

Ace Institute of Health Sciences

Aug 2012 - Present (13 years 4 months)

Delivered operating plans and growth objectives. Managed and implemented marketing activities through research and strategic planning, while maintaining up-to-date knowledge about technology.

Marketing Strategic Planning Business Development Research