Shireen Hendricks
@shireenhendricks
Compassionate customer-service professional and teaching assistant transitioning to remote roles.
South AfricaWhat I'm looking for
I am a dependable customer-service professional and experienced teaching assistant with over two years supporting young learners and multiple roles in call-centre environments. I bring strong communication, patience, adaptability, and basic technical literacy (MS Office, Zoom, Google Workspace) to remote work.
I have practical classroom experience (Grade R and Montessori learnership), handled customer accounts for major clients, and completed onboarding at Amazon. I am completing a TEFL certification, comfortable working independently, and eager to grow in a supportive remote role where I can apply my organizational skills and commitment to learning.
Experience
Work history, roles, and key accomplishments
Teaching Assistant
Windsor Preparatory School
Jan 2020 - Mar 2023 (3 years 2 months)
Supported lead teacher in Grade R daily lesson delivery and classroom management, maintaining a safe learning environment for 5–6 year olds and contributing to learner assessments and parent communication.
Customer Service Representative
Fusion Outsourcing
Handled subscriptions and support for National Geographic, Time, and Fortune magazines, managing customer data, processing orders and payments, and responding professionally via phone and email.
Customer Service Representative
iiNet
Supported customers with internet, phone, and billing queries via phone and chat, guided modem troubleshooting, maintained support logs, and escalated technical issues efficiently.
Montessori Learnership
BM Montessori
Completed a 4-month Montessori learnership assisting with prepared environments for 3–6 year olds, supporting sensorial and practical life activities and observing learner independence.
Customer Service Trainee
Completed customer service training and system onboarding, gaining exposure to global support processes before leaving due to shift constraints and family obligations.
Education
Degrees, certifications, and relevant coursework
TEFL Universal
TEFL Certification, Teaching English as a Foreign Language
In-progress TEFL certification to teach English as a foreign language, nearing completion.
Matric (High School)
Matric, General Secondary Education
Completed Matric (high school) with graduation in 2008.
BM Montessori (Learnership)
Montessori Learnership, Early Childhood Education
Four-month Montessori learnership assisting with Montessori-prepared environments and supporting learning for children aged 3–6.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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