Open to opportunities

kaylee salsone

@kayleesalsone

Message

I am an enthusiastic call center agent skilled in customer service, technical support, and classroom assistance.

South Africa

Message

What I'm looking for

I seek customer-facing roles where I can help others, develop teaching skills, and grow through training and supportive teamwork.

I am a punctual, techno-savvy call center professional who completed Matric (NSC) and honed customer service skills across airline and TV-support campaigns. I consistently documented calls, met KPIs, resolved complaints, and supported floor operations to improve service.

I volunteer as an assistant teacher and aspire to teach English and History, blending strong writing and communication with hands-on classroom support experience. I seek opportunities to help others, learn new skills, and grow professionally within collaborative teams.

Experience

Work history, roles, and key accomplishments

Current

Call Center Agent

Current

TTEC

Worked on the Dish campaign starting in billing and upskilled to the technicians department, resolving billing inquiries and technical issues while meeting KPI targets.

Billing Support Technical Support Troubleshooting Customer Service Account Management KPIs Call Center Software

Assistant Teacher

Our Little Sunshine's

Volunteered as assistant teacher supporting classroom behaviour management, distributing and preparing worksheets, and assisting with printing and administrative tasks to support instruction.

Classroom Support Worksheet Distribution Administrative Support Communication Child Supervision

Call Center Agent

IGT Solutions

Served on the United Airlines campaign booking customers on US flights, handling irregular operations and ancillary sales, and acting as floor support to improve agent performance.

Customer Service Booking Irregular Operations Floor Support

Education

Degrees, certifications, and relevant coursework

Table View High School

Matric (National Senior Certificate), Secondary Education

Grade: Bachelor's pass (NSC)

Activities and societies: Basketball, Drawing and painting, Avid reader

Completed Matric (National Senior Certificate) at Table View High School in 2022 with a Bachelor's pass. Subjects included Mathematical Literacy, Biology, English, Afrikaans, Business Economics, and Life Orientation.