Open to opportunities

Shinder Estrada

@shinderestrada

Message

Detail-oriented financial services professional with bilingual communication skills.

United States

Message

What I'm looking for

I am looking for a role that values communication and offers opportunities for growth in financial services.

I am a dedicated financial services professional with extensive experience in managing student financial aid processes and collections. Currently, I serve as an Exits Specialist at Ancora Education, where I ensure timely calculations for refunds and adjustments of Title IV and Institutional tuition. My role requires meticulous attention to detail and effective communication with students to clarify their financial balances and credits.

Previously, I held positions as a Financial Services Officer and Customer Service Representative at Ancora Education, where I maintained student files, assisted with financial aid documentation, and coordinated payment plans. My background in collections at Regional Acceptance and Community Choice Financial has equipped me with strong skills in managing overdue accounts and facilitating payment arrangements. I am committed to providing excellent service and support to students and clients alike.

Experience

Work history, roles, and key accomplishments

Current

Exits Specialist

Current

Ancora Education

Oct 2021 - Present (3 years 8 months)

Processed calculations to ensure refunds and adjustments of Title IV and Institutional tuition. Submitted tickets in a timely manner to complete calculations within allotted timeframes.

Data Entry Microsoft Office Communication

Financial Services Officer

Ancora Education

Oct 2019 - Present (5 years 8 months)

Maintained student files to ensure proper financial aid documentation and assisted students in completing financial aid forms. Coordinated and arranged for required student signatures and proof of eligible non-citizenship status.

Student Services Data Tracking Documentation

Customer Service Representative

Ancora Education

Sep 2018 - Present (6 years 9 months)

Assisted potential and current students in completing their financial aid applications and other financial aid and Title IV documents. Ensured students understood the process and answered questions about financial aid.

Customer Service Communication

Collections

Regional Acceptance

Dec 2017 - Present (7 years 6 months)

Managed accounts that were past due from 1-180 days, handling both incoming and outbound calls. Utilized skip tracing software to locate customers and assign repossession orders.

Collections Skip tracing Repossession Orders

Collections

Community Choice Financial

May 2015 - Present (10 years 1 month)

Responsible for 91+ days late default routes and setting up customers on payment plans and settlements. Managed over 300+ accounts and met product goals.

Collections Skip tracing Account Management Customer Service

Bilingual Interpreter

Cyracom Int.

Jan 2015 - Present (10 years 5 months)

Provided consecutive, meaning-for-meaning, first-person over-the-phone interpretation. Facilitated accurate communication between clients and Limited English Proficiency clients and customers in various fields.

Interpretation Communication Confidentiality Customer Service