Adriane Ford
@adrianeford
I resolve delinquent loan accounts through payment plans, rehabilitation, and customer-focused collections.
ZimbabweWhat I'm looking for
I've managed past-due auto loan accounts at Santander Consumer USA, contacting customers, arranging payments, reviewing contract obligations, and completing loan modifications to help bring accounts current.
Before Santander, I handled delinquent student loan accounts at RGS Financial, presenting settlements, consolidations, and loan rehabilitation options. I analyzed financial status to determine payments, located borrowers through TLO, LexisNexis, and credit bureaus, and supported management with reports during Team Lead absences.
At Account Control Technology, I was a top-ranked collector, consistently maintaining 120% or better of monthly goals with 90% retention. I also processed garnishments and used skip tracing to locate employment and resolve defaulted student loan accounts.
Experience
Work history, roles, and key accomplishments
Senior Collection Specialist
Santander Consumer USA
May 2022 - Present (4 years 3 months)
Contacted customers past due on auto loans, handled inbound/outbound communications, scheduled payment arrangements, and completed loan modifications to assist customers.
Education
Degrees, certifications, and relevant coursework
Juan Seguin High School
High School Diploma, General Studies
Graduated from Juan Seguin High School in Arlington, Texas in 2013.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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