shilton charles
@shiltoncharles
Director and communications lead specializing in web, email, and stakeholder-focused digital strategy.
What I'm looking for
I’m a Director with a strong track record in Operations & Department Management, compliance support, and communications that strengthen organizational image and stakeholder engagement. I bring a hands-on approach to executing practical digital systems—so teams can communicate clearly and securely.
As Director - Umbrella Holdings LTD (Present), I manage Compliance & Accounting support (PaySlips, reportings & banking) and oversee managed Web Hosting for company websites. I also supervise and provide IT support for the team using WhatsApp and Zoom, including strategic director minutes.
In my Information officer/Communications role at St.Lucia Solid Waste Management Authority (August 2019 - Present), I implement communications strategies that enhance visibility, engage stakeholders, and support organizational objectives. I oversee the online presence—developing, implementing, and continuously improving social media and website content—while ensuring platforms are functional, secure, and up to date.
I also lead corporate email administration and website & domain management, including DNS configuration and security measures, analytics-driven improvements, and compliance with accessibility and legal requirements. Earlier, I supported the organization through waste operations as a Weighbridge Attendant and brought an employee-advocacy lens as a Shop Steward by handling grievances and negotiating improvements to working conditions.
Experience
Work history, roles, and key accomplishments
Director - Umbrella Holdings
Umbrella Holdings Ltd
Jan 2025 - Present (1 year 3 months)
Managed compliance and accounting activities including pay slips, reporting, and banking support. Oversaw web hosting for company websites and supervised IT tool support and organic marketing execution for the business.
Information Officer & Comms
Saint Lucia Solid Waste Management Authority
Aug 2019 - Present (6 years 8 months)
Implemented communications strategies to enhance the organization’s image, engage stakeholders, and support organizational objectives. Managed the organization’s online presence (social media and website), corporate email system, and production of public-facing communications and media updates.
Shop Steward (CSA)
Civil Service General Workers Union (CSA)
Jan 2015 - Present (11 years 3 months)
Represented staff and handled grievances between staff and management. Assisted with seminars and training, helped negotiate changes to working conditions and HR policy, supported health and safety oversight, and revised collective bargaining agreements to ensure labor law compliance.
Weighbridge Attendant
Saint Lucia Solid Waste Management Authority
Aug 2009 - Aug 2019 (10 years)
Operated an electrical weighbridge and maintained a database of waste records to support landfill operations. Coordinated landfill activity under operations direction, enforced site rules, conducted groundwater water quality tests, supervised ground staff, and produced routine operational reports.
Customer Service Rep
Caribbean Dispatch Services Ltd.
Nov 2008 - May 2009 (6 months)
Provided customer service by checking passengers in to flights using multiple airline systems. Coordinated aircraft loading and prepared inward and outward passenger manifests for operations.
Education
Degrees, certifications, and relevant coursework
Japan International Cooperation Agency (JICA)
Solid Waste Management Towards Recycle-Oriented Society, Solid Waste Management
2021 - 2021
Completed training focused on solid waste management towards a recycle-oriented society, emphasizing partnerships between public entities and citizens.
Desruisseaux Combined School
Primary School (Grades), Primary Education
1994 - 2001
Completed primary education with grades recorded for multiple core subjects including Mathematics, English, Information Technology, and Social Studies.
Training Qualifications UK (TQUK)
Level 5 Diploma (Operations & Departmental Managers), Operations & Department Management
Completed a Level 5 Diploma for Operations & Departmental Managers covering operations, project management, finance, and leading/managing people. Training included modules in communication, decision making, and professional behaviors.
Google Skillshop (Mobile Sites Certification)
Google Mobile Sites Certification, Mobile Web Performance
Completed Google Mobile Sites certification.
Google Digital Garage
Fundamentals of Digital Marketing (Certificate), Digital Marketing
Earned a certificate in fundamentals of digital marketing.
Okinawa International Training Center (JICA)
Certificate in Sustainable Solid Waste Management, Solid Waste Management
2015 - 2015
Completed a certificate program in sustainable solid waste management.
Vieux Fort Comprehensive A Level Department
Advanced Level (Cape), A-Level Sciences & Environmental Studies
2006 - 2008
Grade: Biology: E; Chemistry: E; General Paper: C; Environmental Science: 4
Completed A Level studies (Cape) with recorded grades across Biology, Chemistry, General Paper, and Environmental Science.
Vieux Fort Comprehensive Secondary School
Secondary School (Grades), General Secondary Education
2001 - 2006
Grade: Mathematics: 2; Biology: 2; Human & Social Biology: 2; Principles of Business: 2; Chemistry: 3; Integrated Science: 2; English: 1; IT: 3; Social Studies: 2
Completed secondary education with grades recorded for Mathematics, Biology, Human & Social Biology, Principles of Business, Chemistry, Integrated Science, English, Information Technology, and Social Studies.
CIPE Wildlife Risk Reduction in Aerodromes
Wildlife Risk Reduction in Aerodromes (Training), Aviation Wildlife Risk Reduction
Grade: M01–M06: Passed
Completed wildlife risk reduction training for aerodromes with modules passed in legislation, wildlife management, safety management, environmental topics, and assessment integration.
Availability
Location
Authorized to work in
Job categories
Skills
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