Open to opportunities

Shilpa Agrawal

@shilpaagrawal

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Highly accomplished IT professional with extensive product management experience.

United States

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What I'm looking for

I am looking for a role that fosters innovation, collaboration, and growth opportunities.

I am a highly accomplished IT professional with over 18 years of rich experience in managing complex projects and mentoring product teams. As a Principal Product Manager, I have successfully led initiatives in network security, content filtering, and customer authentication at AT&T, significantly contributing to product vision and strategy.

My expertise in Agile methodologies, combined with my certifications as a SAFe POPM and Scrum Master, has enabled me to effectively lead cross-functional teams and drive product innovation. I take pride in my ability to deliver measurable results, such as generating an additional $150M in revenue through targeted offers and achieving significant savings through system enhancements.

Experience

Work history, roles, and key accomplishments

Current

Principal Product Manager

Current

AT&T

Jun 2016 - Present (8 years 11 months)

Leading network security and content filtering initiatives for MyATTapp. Responsible for mentoring product management teams and implementing solutions that enhance customer experience and drive revenue growth. Achievements include significant savings and revenue generation through innovative product features and enhancements.

Product Management Agile Methodology Business Case Development Team Leadership Data Analytics Machine Learning Customer Experience Compliance Roadmap Development

Product Owner

Risk Metrics Corp.

Jun 2013 - Jun 2016 (2 years 11 months)

Defined user experience and product vision for a web-based Lead Intelligence tool. Led customer migration to the new platform, significantly increasing annual revenue. Engaged with customers to gather feedback and refine product backlog.

User Experience Design Product Vision Customer Feedback Analysis Agile Methodology Stakeholder Engagement Revenue Web Development Lead Management

Senior Business Analyst

MarshBerry & Company Inc.

Jun 2011 - May 2013 (1 year 11 months)

Led the development of a CRM application for insurance agents. Conducted requirements gathering and analysis to ensure customer needs were met. Facilitated sessions to define and document business requirements.

Business Analysis CRM Requirements Gathering Stakeholder Management JAD Sessions Customer Feedback

Business Analyst

Fundtech

Nov 2008 - Jul 2010 (1 year 8 months)

Worked on the CASHplus software suite for banks, focusing on integration and module development. Gathered market requirements and facilitated sessions for requirements gathering and validation.