Prince Sekar

Worked as a Business Consultant delivering above and beyond support to the partners / workers of GTS. Maintained technology guidelines, operating procedures and support documentation and Documentation of resolutions and submission to Knowledge Base and per ticket resolution. Created and maintained dashboards and reports to visualize customer behavior trends and business performance metrics using B

Actively contributed to delivering exceptional service desk support for NT Bank, ensuring high-quality service and customer satisfaction. Led the implementation of agile methodologies within the service desk team, enhancing efficiency and revenue generation strategies. Developed automations & workflows to monitor and report on Application operations, delivering clear visual insights for enhanced o

Served as a project SME and Led the implementation and support of Service-Now for AONs IT operations, guiding the IT Team COE-L2) and enhancing IT service efficiency. Analyzed and simplified requirement scenarios, reducing project timelines by 25% through detailed prerequisites and acceptance criteria. Developed and created business documents, workflows, procedures and solutions within Service-Now

Managed fully ERP-based procurement operations using Ariba & Coupa for creating and managing purchase orders, while tracking procurement activities with Smartsheet for better project visibility and collaboration. Oversaw procurement projects by coordinating RFP/RFQ processes, selecting suppliers, managing and monitoring tasks, processes and timelines through Smartsheet Automation & Rules. Streamli

Effectively resolved L1 and L2 technical issues for corporate banking software and internet systems, leveraging ITIL best practices to minimize downtime. Diagnosed and resolved 95% of system access issues, including remote logins and RSA token management, ensuring smooth operations for users. Expertly guided users through Service Catalog and E-Form systems, resulting in 97% improvement in request

Resolved technical issues related to Mobility L1 and L2, by providing first-time resolution on calls and ensuring higher customer appreciation surveys. Provided excellent communication and problem-solving skills to resolve customer queries and Hand Held Device issues, achieving a 97% resolution rate and maintaining strong customer relationship. Coordinated escalations, supervisor calls, and apprec

Implemented repository bifurcation for loan payoff and non-payoff processes, background verification, and underwriting protocols for OFS Mortgage project, resulting in a 30% increase in operational efficiency. Ensured adherence to process regulations, achieving a 96% accuracy rate in research on employment and business ownership, resulting in zero non-compliance issues.

Activities and societies: Thesis: Mobile Application for E-commerce Services.

Completed a Bachelor of Computer Applications (BCA) degree. Developed a thesis on 'Mobile Application for E-commerce Services'.