Shikira Hodge

I am an experienced and adaptable professional with a strong background in customer service, collections, fast food, and healthcare support. My career has been defined by my ability to manage high call volumes and deliver top-tier service in both office and fast-paced food environments. I pride myself on my proficiency in Microsoft Word, Excel, Outlook, and other office tools, which allows me to maintain professionalism and efficiency in every role.

Throughout my career, I have held various positions that have honed my skills in customer service and support. As a Collections Representative at Macy's, I successfully handled inbound calls from customers, assisted them in resolving payment issues, and maintained accurate records while adhering to compliance and privacy guidelines. My experience as a Customer Service Representative at Maximus Health Services further solidified my ability to educate callers on Medicare and Medicaid inquiries, ensuring they received the support they needed.

In addition to my office experience, I have a solid foundation in fast food service, having worked as a Crew Member at McDonald's. This role taught me the importance of delivering fast, friendly service while maintaining cleanliness and organization in a high-volume environment. I am committed to providing exceptional service and look forward to bringing my skills to a new opportunity.