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shikha chauhan

@shikhachauhan

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Customer Success Analyst

India

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What I'm looking for

Client-focused professional with 8+ years of experience in economic and financial research and over 5 years in client relationship management, onboarding, and retention.

Client-focused professional with 8+ years of experience in economic and financial research and over 5 years in client relationship management, onboarding, and retention. Proven track record of understanding client needs through direct communication, tracking satisfaction through dashboards and surveys, and producing research-driven content across lending, credit, and accounting advisory domains.

Experience

Work history, roles, and key accomplishments

Current

Economic Analyst & Ops Lead

Current

Mind Yoda

Jan 2018 - Present (8 years 6 months)

Led client-facing course content and research operations to set expectations and improve deliverables alignment. Strengthened client retention and satisfaction, reduced rework via feedback loops, and supported colleagues through training and shared content/analytical workflows.

Cross Functional Collaboration Client Retention Client Satisfaction Performance Dashboards Client Onboarding Content Briefs Feedback Loops Requirements Gathering Deliverables Alignment Stakeholder Management Training

Finance Content Consultant

Pegasus Mortgage Lending Center

Oct 2025 - Apr 2026 (6 months)

Researched and wrote mortgage-focused content on loan structures and financing products for a North American client. Coordinated directly with stakeholders on requirements and revisions to maintain delivery consistency and client engagement.

Mortgage Lending Credit Terminology Financing Terminology Financial Research Content Writing Loan Structures Stakeholder Management

Finance Content Consultant

ClearWealth Accounting Advisors

Oct 2025 - Apr 2026 (6 months)

Produced research-driven corporate finance and accounting advisory content aligned to client briefs. Maintained client alignment by communicating directly to resolve content queries throughout the contract term.

Corporate Finance Accounting Advisory Research Driven Content Content Brief Alignment Client Communication Query Resolution

Research Associate

Paperpedia

Jan 2017 - Jan 2018 (1 year)

Conducted secondary research to improve data accuracy and supported client decision-making with clear visualizations. Built analytical visual reports using STATA, Tableau, and Excel and delivered outputs across 40+ projects.

Stata Data accuracy improvement Secondary Research Data Visualization Tableau Excel Analytical Reporting Decision Support