At HDFC Bank, I managed customer success for more than 100 enterprise and HNI accounts, serving as the primary contact for onboarding, account health, escalations, and portfolio expansion. I consistently exceeded 95% of retention and expansion targets.
I onboarded 45+ enterprise clients, defining success milestones and workflows to support early product adoption. I also held quarterly business reviews with senior stakeholders and identified upsell and cross-sell opportunities across the portfolio.
At PwC, I worked on Guidewire PolicyCenter implementation engagements for global P&C insurance clients. I gathered business requirements, prepared functional specifications and workflows, and supported configuration, testing, and user acceptance testing.
