Shiho Ishiyama
@shihoishiyama
I am a trilingual customer-service and insurance professional with strong admin skills.
United StatesWhat I'm looking for
I am a trilingual professional fluent in Japanese, English, and Mandarin with extensive experience in customer service, auto claims, and administrative processing. I spent a decade as an Auto Claim Supervisor/Adjuster handling 1,000+ cases per year, negotiating complex settlements, training staff, and maintaining high-volume, accurate documentation under pressure.
More recently, I consult on Medicaid programs and provide bilingual problem-solving and enrollment support, earning recognition for the highest number of contract enrollments company-wide. I combine strong communication, negotiation, and Microsoft Office skills with a calm, detail-oriented approach to support clients and train teams effectively.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Community Home Health Care
Feb 2025 - Present (6 months)
Provide consulting and administration for Medicaid-insured individuals and caregivers, delivering bilingual problem-solving in English and Mandarin. Achieved the highest number of contract enrollments company-wide through efficient documentation and diligent follow-up.
Library Volunteer
Stony Lane Elementary School
Sep 2022 - Jan 2025 (2 years 4 months)
Assisted the school librarian in organizing and maintaining the library collection and ensuring accessibility of materials. Supported students in selecting age-appropriate books and promoted literacy through guided activities.
Auto Claim Supervisor/Adjuster
Sompo Japan Insurance, Inc.
Apr 2009 - Nov 2019 (10 years 7 months)
Investigated and managed auto insurance claims, preparing reports and negotiating complex settlements to protect client interests, handling 1,000+ cases per year. Supervised and trained staff while maintaining high-volume administrative accuracy and strict confidentiality.
Education
Degrees, certifications, and relevant coursework
Bergen County Technical Schools
Certificate of Microsoft Office 360 Specialist, Microsoft Office 360 Specialist
Completed a Microsoft Office 360 Specialist certificate program at Bergen County Technical Schools in 2024.
Aichi Shukutoku University
Bachelor of Global Communication, Global Communication; Chinese Language and Culture
Earned a bachelor's degree in Global Communication with coursework in Chinese language and culture, completed in 2009.
Beijing International Language Institute
Chinese Language and Culture
Studied Chinese language and culture as an international student at Beijing International Language Institute in 2008.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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