Shiella Marie Moratin

I am a highly experienced IT professional with over 10 years in the industry, specializing in IT Support, Helpdesk operations, and Release Management. My career has been marked by a proven ability to provide exceptional L1/L2 technical support, troubleshoot complex hardware and software issues, and manage IT infrastructure effectively. I have successfully orchestrated numerous software deployments while adhering to ITIL best practices and Agile methodologies, ensuring operational efficiency and stakeholder satisfaction.

In my recent role as a Release Manager at Rakuten Mobile, I managed multiple software releases, collaborating with development, QA, and product teams to ensure quality and timely delivery. My experience includes implementing Kanban methodologies to streamline workflows and enhance team collaboration. I take pride in my ability to deliver transparent project status reports and leverage KPIs to provide insights to stakeholders, ultimately driving continuous improvement in fast-paced environments.

With a strong technical background and a commitment to excellence, I am dedicated to enhancing operational efficiency and fostering a culture of continuous improvement. I am adaptable and thrive in challenging situations, always looking for ways to optimize processes and overcome obstacles.