John Peter Catindig
@johnpetercatindig
I lead reliable global IT services, cloud platform operations, and continuous service improvement.
AustraliaWhat I'm looking for
At DHL IT Services, I own end-to-end delivery for a business-critical global application, leading incident recovery, SLA governance, stakeholder communication, security compliance, and continuous improvement.
I've delivered Azure MFA, automated TLS certificate lifecycle management across multi-region AKS clusters, NGINX Gateway Fabric migration, and Elasticsearch and Kibana upgrades. Previously at Accenture, I led Oracle Retail application support, managed a team of analysts, owned client service reviews, and drove incident, change, release, and problem management.
I also independently built and launched MySwiftAudit and Feng Shui & Beyond end-to-end using React, Next.js, Node.js, and Supabase.
Experience
Work history, roles, and key accomplishments
Owns end-to-end IT service delivery for a critical internal application, ensuring reliability and security. Leads incident recovery, applies ITIL processes, and drives continuous improvement.
Handled operational incidents and service requests for enterprise applications, ensuring system stability and SLA compliance. Investigated and resolved application issues, supporting process improvements.
Senior IT Dev/Ops Analyst
IT Business Solutions Sdn. Bhd.
Sep 2019 - Sep 2020 (1 year)
Led a major platform migration to Red Hat OpenShift and Kubernetes, including data migration and production go-live. Developed automated reporting solutions using Shell scripting and SQL.
Senior Application Support Analyst - Team Lead
Dec 2016 - May 2019 (2 years 5 months)
Served as Application Maintenance Lead and primary client contact for Oracle Retail applications, managing a team of 3. Owned SLA governance, incident resolution, and conducted RCA for critical incidents.
Delivered application support and minor defect fixes for Oracle Retail solutions, participating in design, testing, and deployment of production fixes. Supported day-to-day production operations.
Managed functional and technical support across multiple channels, consistently meeting SLA targets. Mentored junior team members on ITIL best practices.
Provided Level 1 support for Active Directory, Microsoft Exchange, SharePoint, and internal applications. Escalated unresolved issues and monitored queue performance and SLA metrics.
Education
Degrees, certifications, and relevant coursework
Philippine Normal University
Bachelor of Science, Information and Technology Education
2007 - 2011
Bachelor of Science in Information and Technology Education from Philippine Normal University, Manila, Philippines, from 2007 to 2011.
Availability
Location
AustraliaAuthorized to work in
Website
myswiftaudit.comPortfolio
myswiftaudit.comJob categories
Skills
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