Rob Sibug

Delivered end-to-end release schedules and managed non-prod environment refreshes, facilitating release planning, dependency tracking, and cutover run-sheets to support smooth Go-Live implementations.

Planned and coordinated business and technology rollouts for the Complaints Transformation Program, onboarding 22,000+ users and developing transition-to-BAU processes and detailed go-live run sheets.

Managed end-to-end implementation schedules across business and technology workstreams, resolved dependencies and risks, and delivered a major ERP transformation with complex integrated systems.

Owned environment and release management practice, scheduling and coordinating releases across onshore/offshore teams and vendors, and release-managed the first AWS-based production implementation.

Planned and delivered application and infrastructure releases, managed defects and change requests, and coordinated business regression testing across global offshore teams.

Managed IT engineers supporting AGM and insolvency services, coordinated infrastructure IT projects, and liaised with client relationship, HR, and finance for reporting and prioritisation.

Managed integrated application and infrastructure releases across Wealth Management, coordinated SAP-based ERP deployments, and delivered the Stronger Super Reform Project.

Provided governance of change management processes, chaired technical and executive CABs, coached stakeholders on policies, and embedded change activities into project plans.

Managed incidents, service requests, and telephony support, coordinated with 3rd-level teams for incident resolution, and acted as Acting Team Leader to oversee service delivery.

Supported and troubleshot CommSec systems for Money Transfer and FX clients, coordinating with 2nd/3rd-level teams to resolve complex technical issues.

In progress coursework covering AI fundamentals and Generative AI practice through NVIDIA Academy.

In progress foundational and practical training in AI and Generative AI titled 'AI for All - From Basics to GenAI Practice'.

Completed vocational training at TAFE NSW including Project Management (PRINCE2) and other IT-related short courses.

Attended Meadowbank College of TAFE and completed a Diploma in Network Engineering.

Completed the Higher School Certificate at Ryde Secondary College.

Completed corporate training modules provided by Skillsoft (listed as Skill Soft in source).