Open to opportunities

Shiela Bernardo

@shielabernardo

Magna Cum Laude IT grad & EA. Blends QA, tech support, and media skills to optimize workflows and drive executive efficiency.

Philippines

Message

What I'm looking for

I'm looking for opportunities where I can apply programming, database, quality assurance, and technical support skills while continuing to build mobile and web applications and contribute to collaborative teams.

I've supported customers and technical operations at Teleperformance Philippines, progressing from Advanced Technical Support to Quality Assurance Analyst.

I've also worked with Summers Media as a Scriptwriter and Executive Assistant/Social Media Manager, supporting content production, executive needs, and social media work. At Innodata, I worked as a Level 2 Analyst.

During my IT internship at Open Access BPO, I served as an IT Asset Custodian and Desktop Support Engineer, completing 400 required hours. I also completed 400 hours as a Social Media Manager at Palaya Corporation.

I earned a Magna Cum Laude Bachelor of Science in Information Technology focused on Mobile and Web Applications. For my EYECARE capstone, I built a mobile and web application for optical care using descriptive analytics, JavaScript, Flutter, Dart, and MongoDB.

Experience

Work history, roles, and key accomplishments

Advanced Technical Support

Teleperformance Philippines

Jan 2020 - Jan 2021 (1 year)

Provided advanced technical support services to clients, resolving issues and ensuring customer satisfaction.

Education

Degrees, certifications, and relevant coursework

National University - Manila

Bachelor of Science, Information Technology

Grade: Magna Cum Laude

Pursued a Bachelor of Science in Information Technology with a specialization in Mobile and Web Applications, graduating Magna Cum Laude in August 2025.