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Cristian Mark Sagpao

@cristianmarksagpao

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Computer science graduate skilled in web development, customer support, and problem-solving.

Philippines

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What I'm looking for

I seek a role where I can apply web development and customer-support skills in a collaborative, growth-oriented team with opportunities for learning and impact.

I am a computer science graduate with hands-on experience in web development, data-driven faculty evaluation systems, animation webinar hosting, and customer service roles. I have built a web-based faculty evaluation system with analytics, conducted webinar presentations on animation tools, and supported customers across social and voice channels.

I bring strong communication, team cooperation, persistence, and a fast-learning mindset to projects, with practical skills in programming, web design, data entry, and virtual assistance. I am optimistic, detail-oriented, and focused on delivering clear, research-backed solutions that improve processes and user experience.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

Senih Entrepreneur Redevelopment Company L.L.C.

Managed client communications, scheduling, and product/retail information requests across regions to support client sourcing and coordination.

Client Communication Scheduling Research Customer Support Empathy Persistence

Programmer / Developer / Web Designer

City College of Tagaytay

Developed a web-based faculty evaluation system with data analytics that calculated faculty performance metrics and streamlined evaluation reporting for the college.

Web Development Data Analytics Database Design UI UX System Integration Testing

Customer Service Representative

Telus International Philippines

Provided multi-channel customer support for account, product, subscription, and order issues, resolved cases, and handled order management and social media inquiries.

Customer Service Order Management Data Entry Social Media Support Troubleshooting Communication Research

Webinar Host / Speaker

City College of Tagaytay

Hosted an animation webinar series discussing animation tools and formats (3D, stop motion), delivering researched presentations and facilitating audience discussion.

Public Speaking Presentation Research Content Development Topic Personification

Education

Degrees, certifications, and relevant coursework

City College of Tagaytay

Bachelor of Science, Computer Science

Activities and societies: Capstone Project: CCT Web-Based Faculty Evaluation System with Data Analytics; On-the-Job Training (Webinar Series - Animation)

Pursued a Bachelor of Science in Computer Science focusing on web-based systems and data analytics through a capstone project developing a faculty evaluation system.

AMA Computer College Cavite

TVL-Programming, Technical-Vocational - Programming

Activities and societies: True Equal Opportunity Training and Consultancy Service / Computer Literacy Program (August 2016); Seminar: Introducing the World of Information Technology to Future Programmers

Completed TVL-Programming coursework and attended computer literacy training related to programming and IT fundamentals.