At Caspio, I progressed from Technical Support Specialist I to Senior Technical Support Specialist, handling complex customer cases and investigating platform issues.
I worked with Engineering and Product teams to analyze root causes, replicate bugs, and validate hotfixes and new features through User Acceptance Tests before deployment.
I also developed and maintained training materials and knowledge base articles, and co-developed internal tools for information management and team productivity.
On academic projects at the University of Santo Tomas, I worked as a System Analyst and Developer on online ordering systems. I hold a Bachelor of Science in Information Technology from the University of Santo Tomas.
