Open to opportunities

Kimberly Bueno

@kimberlybueno

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IT graduate with experience in system development and project management.

Philippines

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What I'm looking for

I am looking for a role that allows me to leverage my IT skills in a collaborative environment, with opportunities for growth and learning.

I am an Information Technology graduate with a strong foundation in system development, mobile and web applications. My academic journey has been marked by hands-on projects, including an educational app that I developed as part of my studies. I served as the Project Manager for a year-long capstone project, where I honed my leadership skills in team coordination, timeline management, and task delegation.

In addition to my technical skills, I have completed training in SAP Business One, which has provided me with practical knowledge in business process integration and ERP systems. My professional experience as a Customer Service Representative has further developed my communication, problem-solving, and organizational skills, allowing me to effectively support IT teams in delivering user-focused systems through project coordination and teamwork.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Concentrix

May 2024 - Apr 2025 (11 months)

Handled a healthcare account in insurance by assisting members with their concerns and inquiries. Addressed complex issues, providing accurate and thorough information about their benefits. Ensured high levels of customer satisfaction by delivering timely, effective, and empathetic solutions.

Customer Service Communication Organizational Skills Healthcare Accounts Insurance Customer Satisfaction Conflict Resolution Data Entry

Education

Degrees, certifications, and relevant coursework

STI College San Jose del Monte

Bachelor of Science in Information Technology, Information Technology

Activities and societies: IT Representative for Intellitech (School Organization) from 2021-2023, leading the IT batch by providing updates, raising concerns, and offering suggestions for school programs and events. Participated in a Leadership Training Webinar by Megaworld Regional RFO in 2025.

Completed a comprehensive curriculum in Information Technology, focusing on system development, mobile, and web applications. Engaged in a year-long capstone project, 'A Multi-Platform Virtual Tour with Interactive Map & 3D House Modeling for Bria Home Northridge Grove', demonstrating practical application of learned skills.