Shiekainah Claire Pareñas

I’m a dedicated and adaptable Virtual Assistant with 2+ years of experience supporting Europe- and US-based employers. I combine social media operations with responsive customer service and accurate admin work to keep day-to-day business running smoothly.

In my Social Media Manager role at BC Bertenex OY, I created and scheduled content across 3+ channels, increasing engagement by 35% within three months and growing followers by 25%. I also produced 20+ weekly assets using Canva and CapCut, and worked with clients across 10+ active projects—delivering on time with strong collaboration using ClickUp, Monday.com, and Airtable.

From my outbound and non-voice customer service experience, I handle payments follow-ups, track contact attempts and outcomes, and resolve customer requests with a polite yet firm communication style. I’m known for attention to detail, fast tool adoption, and using AI tools (like ChatGPT) to streamline workflows and improve efficiency for long-term business growth.