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Shiekainah Claire PareñasSP
Open to opportunities

Shiekainah Claire Pareñas

@shiekainahclaire

Virtual Assistant specializing in social media, customer support, and data-driven admin—helping businesses grow efficiently.

Philippines
Message

What I'm looking for

I’m looking for a reliable remote support role where I can manage social media, handle customer inquiries and outbound follow-ups, and streamline operations with Airtable/Notion and automation to drive growth.

I’m a dedicated and adaptable Virtual Assistant with 2+ years of experience supporting Europe- and US-based employers. I combine social media operations with responsive customer service and accurate admin work to keep day-to-day business running smoothly.

In my Social Media Manager role at BC Bertenex OY, I created and scheduled content across 3+ channels, increasing engagement by 35% within three months and growing followers by 25%. I also produced 20+ weekly assets using Canva and CapCut, and worked with clients across 10+ active projects—delivering on time with strong collaboration using ClickUp, Monday.com, and Airtable.

From my outbound and non-voice customer service experience, I handle payments follow-ups, track contact attempts and outcomes, and resolve customer requests with a polite yet firm communication style. I’m known for attention to detail, fast tool adoption, and using AI tools (like ChatGPT) to streamline workflows and improve efficiency for long-term business growth.

Experience

Work history, roles, and key accomplishments

PS

Non-voice Customer Service Representative

PH Customer Support

Jul 2025 - Mar 2026 (8 months)

Supported customers by responding to product inquiries with clear, accurate information. Handled order cancellations, processed refunds, and provided tracking and delivery updates to ensure transparency.

Education

Degrees, certifications, and relevant coursework

CA

Career Institute of Southeast Asia

Associate, Hospitality, Tourism, and Cruiseship Services

Undergraduate associate program in Hospitality, Tourism, and Cruiseship Services at Career Institute of Southeast Asia in Davao City.

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