Shevon Krithik

I am a detail-oriented and highly motivated customer service professional with a strong foundation in Microsoft Office 365 and advanced skills in call management software. I combine active listening, problem-solving, and complaint-resolution abilities to consistently deliver positive customer experiences.

As a Human Resources Manager, I developed and implemented a streamlined onboarding process that reduced new-hire ramp-up time by 35% and improved retention by 20%, led a performance management initiative that increased productivity by 25% and lowered turnover by 15%, and introduced training programs that boosted customer satisfaction scores by 18% while decreasing service-related complaints by 30%.

I am eager to contribute analytical thinking, multitasking, and interpersonal communication skills to a customer support team and continue growing in roles that blend customer service and operations improvement.