Shetara Jones
@shetarajones
I deliver customer support, technical assistance, and healthcare-focused service across call center, food service, and logistics roles.
United StatesWhat I'm looking for
I've supported customers at Everise and Aetna through inbound calls, chats, and emails, providing customer service, sales support, technical assistance, troubleshooting, CRM documentation, and compliance-focused communication.
My experience also includes quality control at FedEx and dietary support in healthcare settings at Hickory Trail Hospital and Windsor Gardens. I've prepared meals for patients with dietary needs, maintained food-safety standards, coordinated with healthcare professionals, and bring knowledge of medical terminology, HIPAA regulations, scheduling, referrals, and patient interaction.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Everise
Nov 2025 - Present (10 months)
Provided customer service, sales support, and technical assistance through inbound calls, chats, or emails in a remote work-from-home capacity.
Education
Degrees, certifications, and relevant coursework
Duncanville High School
High School Diploma, General Studies
Completed high school education with a diploma or GED.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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