Sheryl Jathanna

At Leegality, I led customer success as a Senior Growth Strategist, creating tailored onboarding plans, product demonstrations, training, business reviews, and ROI analysis to help clients implement and realize value from the product.

I've built long-term relationships with key decision-makers, identified upsell and cross-sell opportunities, and partnered with sales, marketing, and product teams on strategic accounts. I manage multiple customer projects, timelines, customer health, support escalations, and success metrics while improving internal processes.

Previously at Great Place to Work, I owned client survey creation, administration, deliverables, end-user platform guidance, vendor coordination, automation projects, and research reports. At Arval India, BNP Paribas, I managed quality dashboards, client complaints, satisfaction analysis, insurance renewals, and payments.

With 7+ years in B2B client-facing work, I'm known for handling difficult client situations with a calm, organized approach. I enjoy finding process improvements, carrying them through, and using my writing skills to strengthen corporate communication.