Open to opportunities

Sabyasachi Gupta

@sabyasachigupta

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Customer Success Manager driving retention, expansion and scalable programs.

India

Message

What I'm looking for

I am seeking a senior customer success role where I can lead scalable CS programs, drive retention and expansion, influence product strategy, and collaborate cross-functionally in a growth-oriented, data-driven culture.

I am a results-driven Customer Success Manager with 7+ years of experience driving revenue growth, retention, and expansion across B2B SaaS platforms.

My background in corporate law adds strong analytical rigor, risk assessment, and contract negotiation skills that I apply to customer success strategies and enterprise engagements.

I have managed $5M+ portfolios, achieved 90%+ retention rates, and driven measurable portfolio growth through executive relationship management, scalable programs, and process innovation.

I build repeatable onboarding and advocacy programs, influence product roadmaps with customer insights, and lead cross-functional initiatives that reduce costs and increase product adoption.

Experience

Work history, roles, and key accomplishments

Current

Client Success Manager

Current

Bazaarvoice

Oct 2023 - Present (2 years 2 months)

Exceeded retention targets and drove 17% upsell/cross-sell growth while managing 90+ client accounts and achieving a 92% renewal rate; launched a Digital Customer Success program that reduced operational costs for low-MRR segments.

& Customer Success Account Management Upsell Customer Onboarding Program Design Salesforce Gainsight

Customer Success Manager

Affable.ai

Feb 2023 - Sep 2023 (7 months)

Launched a customer advocacy program converting 10+ enterprise clients into brand ambassadors, drove referrals generating 20% of new pipeline, and influenced product roadmap resulting in four feature releases to boost adoption.

Customer Advocacy Product Feedback Onboarding Customer Adoption Referral Programs HubSpot Intercom Analytics

Senior Fulfilment Account Manager

OnFrontiers

Aug 2018 - Jul 2022 (3 years 11 months)

Managed and coached a team of 5 account managers to achieve an 89% retention rate, implemented a proactive risk mitigation program to save at-risk accounts, and led automation to increase expert network capacity by 40%.

Team Management Account Management Churn Prevention Process Automation Customer Engagement Workshop Facilitation CRM KPI Tracking

Associate, Corporate Transactions

AZB & Partners

Aug 2016 - Nov 2017 (1 year 3 months)

Provided legal analysis and conducted due diligence for M&A and corporate transactions, performing contract reviews and regulatory compliance advisory across labor, environmental, stamp duty, and insolvency matters.