Looking for a job

sherry Weekse

@sherryweekse

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I handle high-volume inbound and outbound customer support, resolving inquiries and coordinating appointments.

Nigeria

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What I'm looking for

I'm looking for a remote customer support role where I can handle customer inquiries, maintain accurate CRM records, coordinate follow-ups, and meet service and performance KPIs.

I've supported customers at Consumer Opportunity and Powered Solar, handling high-volume phone and email inquiries across account, billing, service, and general support needs.

At Powered Solar, I managed 100–150 customer and homeowner interactions daily in a U.S.-based customer engagement environment, coordinated appointments, addressed objections, and maintained CRM records and follow-up schedules.

I bring active listening, empathy, de-escalation, accurate documentation, and comfort working independently in remote, KPI-driven environments.

Experience

Work history, roles, and key accomplishments

Customer Support & Client Engagement Representative

Consumer Opportunity

Jun 2023 - Sep 2025 (2 years 3 months)

Responded to high-volume customer inquiries through phone and email, providing clear and timely assistance. Assisted customers with account, billing, service, and general inquiries, and maintained accurate CRM records.

Inbound Calls Email Support CRM Active Listening De escalation Problem Solving