Open to opportunities

Sherri Padalino

@sherripadalino

Message

Highly competent Lead CSR with a focus on customer satisfaction.

United States

Message

What I'm looking for

I am looking for a role that allows me to leverage my customer service expertise while fostering team collaboration and enhancing customer satisfaction.

I am a highly competent Lead Customer Service Representative with extensive experience in handling customer inquiries and resolving complex issues. My career has been dedicated to improving customer satisfaction ratings through effective problem-solving and communication skills. I have a proven track record of managing teams and fostering a positive work environment, which has significantly contributed to the success of my previous roles.

Throughout my career, I have developed expertise in conflict resolution, team collaboration, and process optimization. I am dedicated to providing exceptional service and driving positive outcomes for both customers and the organization. My leadership abilities have allowed me to conduct training sessions and craft customer service policies that enhance the overall customer experience.

Experience

Work history, roles, and key accomplishments

Current

Lead CSR

Current

Proforma Angelini and Associates

Aug 2013 - Present (11 years 9 months)

Delivered superior customer service and technical support, participating in crafting and executing customer service policies. Conducted training sessions on company policies and procedures, resolving challenging customer issues with tact and understanding. Facilitated communication between customers and retail buyers to expedite orders and identified avenues for process enhancement to boost effici

Customer Service Technical Support Policy Development Conflict Resolution Client Relationship Management Process Improvement Project Management Vendor Management Communication

Accounts Payable

Severn Trent Services

Feb 2010 - Aug 2013 (3 years 6 months)

Verified accuracy of invoices before processing and assisted in month-end financial closing procedures. Managed high-volume invoice processing with minimal supervision. Coded invoices to maintain organized and accurate records and participated in special projects as required.

Invoice Management Financial Close Process Database Administration Data Entry Accounts Payable Microsoft Excel Communication Skills Problem Solving

Education

Degrees, certifications, and relevant coursework

Unknown

Bachelor's degree, Early Childhood Education

Highly competent Lead CSR with experience in handling customer inquiries and resolving complex issues. Skilled at managing teams and fostering a positive work environment, this professional has made significant contributions to improving customer satisfaction ratings in previous roles through effective problem-solving and communication skills.