Danielle Pimienta
@daniellepimienta
Experienced Customer Service Senior Manager with a focus on team leadership.
United StatesWhat I'm looking for
I am a dedicated Customer Service Senior Manager with over twelve years of progressive experience in managing teams within the Production, Quality, Safety, and Cost Control sectors. My expertise lies in leading Customer Service and Accounts Receivable teams, where I have successfully enhanced operational efficiency and customer satisfaction through effective training and development programs.
Throughout my career, I have demonstrated a strong ability to negotiate favorable terms with clients, streamline processes, and implement best practices that align with organizational goals. My leadership style emphasizes collaboration and communication, allowing me to foster a positive work environment that motivates team members to excel. I take pride in my accomplishments, including the successful management of multiple ERP system upgrades and the development of operational standards that have significantly improved service delivery.
Experience
Work history, roles, and key accomplishments
Senior Manager of Customer Service and Accounts Receivable
Central Garden & Pet
Mar 2023 - Present (2 years 6 months)
Managed a team of six in-house Customer Service Representatives, three Chargeback Analysts, and three Accounts Receivable Specialists. Negotiated with customers on repayment for invalid deductions and collaborated with marketing to launch promotional activities.
Customer Service Manager
Central Garden & Pet
Dec 2018 - Present (6 years 9 months)
Managed a team of six in-house Customer Service Representatives and three Chargeback Analysts. Provided weekly and monthly performance feedback to address performance gaps and improve efficiency.
Customer Service Supervisor
MTF Biologics
Jun 2017 - Present (8 years 3 months)
Managed a team of nine in-house and two virtual customer service representatives, ensuring high-quality customer care. Coordinated department schedules to maximize coverage during peak hours and managed multiple email boxes and phone queues.
Corporate Customer Service Manager
RTape Corporation
Mar 2016 - Present (9 years 6 months)
Maintained up-to-date knowledge of product and service changes and devised metrics to measure organizational success in customer service. Fostered an environment encouraging continual process improvements and facilitated inter-departmental communication.
Customer Service Supervisor
Bracco Diagnostics Inc.
May 2013 - Present (12 years 4 months)
Managed a team of 13 specialists, ensuring critical management of FDA and government regulations and compliance within the pharmaceutical industry. Consistently exceeded performance reviews and assumed ownership over team productivity.
Education
Degrees, certifications, and relevant coursework
Brookdale Community College
Associate of Arts, Criminal Justice
Grade: 3.7 GPA
Currently pursuing an Associate's degree in Criminal Justice. Maintaining a strong academic record with a 3.7 GPA.
Freehold Township High School
High School Diploma, General Studies
Grade: 3.8 GPA
Completed high school with a focus on Business in a College Preparatory program. Achieved a 3.8 GPA.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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