Open to opportunities

Sherraka Clay

@sherrakaclay

Message

Public service compliance professional skilled in regulatory enforcement, case documentation, and de-escalation.

United States

Message

What I'm looking for

I’m looking for a role where I can enforce policies fairly, manage sensitive cases with confidentiality, and support customers with clear documentation and de-escalation—within a fast-paced, professional public service environment.

I’m a dedicated public service and compliance professional with experience in municipal enforcement, government assistance programs, and high-volume customer account supervision. I interpret policies, enforce regulations fairly, and maintain professionalism while managing sensitive public interactions.

In my roles, I’ve enforced municipal parking regulations, issued citations accurately, and completed detailed incident and enforcement reports in line with departmental documentation standards. I’ve also managed eligibility-related inquiries, processed case updates in compliance with state and federal regulations while protecting confidentiality, and resolved escalated service and billing concerns with clear, policy-based communication.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Florida Department of Children and Families

Managed high-volume inquiries for public assistance eligibility, benefits, and case actions while maintaining strict confidentiality. Processed eligibility updates to comply with state and federal regulations, resolved EBT and benefits issues, and documented case activity in government case management systems.

Customer Support Eligibility Regulatory Compliance Case Management Case Documentation

Parking Enforcement Officer

City of Miami Beach

Enforced municipal parking regulations through proactive patrols and issued citations in accordance with city ordinances. Monitored valet operations, responded to public concerns with de-escalation, and completed incident/enforcement reports per departmental standards.

Regulatory Compliance Policy Enforcement Parking Ordinance Enforcement Case Documentation Incident Reports Valet Operations Monitoring

Account Supervisor

Alorica

Managed customer accounts and resolved escalated service and billing concerns in a fast-paced call center environment. Ensured accurate resolutions by applying company policies, maintained professional communication for sensitive complaints, and supported operational efficiency through timely documentation and case follow-up.

Account Management Escalations Billing Support Customer Service Timely Follow Ups