Mardesha Bright
@mardeshabright
Dependable operations professional specializing in customer service and safety compliance.
United StatesWhat I'm looking for
I am a dependable, detail-oriented operations professional with hands-on experience in airport parking operations, airline ground support, and hospital environmental services. I deliver excellent customer service, prioritize safety and compliance, and manage high-volume, fast-paced situations with professionalism.
As a shift lead and frontline operations specialist, I have supervised teams, coordinated urgent tasks, handled billing and refunds, and performed vehicle and aircraft support duties. I am committed to maintaining high standards, supporting teammates, and improving operational efficiency.
Experience
Work history, roles, and key accomplishments
Parking Attendant
Reef Parking (The Aaron Group)
Jun 2022 - Present (3 years 9 months)
Provide customer support for airport parking services, assist customers with locating vehicles, perform vehicle jumpstarts and roadside assistance, and process refunds while managing high call volumes professionally.
Shift Lead (3rd Shift)
Crothall Healthcare
Dec 2017 - Jun 2022 (4 years 6 months)
Supervised third-shift hospital housekeeping staff, managed discharge and STAT/ICU cleanings, ensured infection-control compliance, and coordinated urgent needs with supervisors and public safety.
Customer Service Representative
Jetstream Ground Services
Oct 2016 - Oct 2017 (1 year)
Performed aircraft security searches following aviation safety procedures and delivered frontline customer service to airline passengers to ensure a safe, positive travel experience.
Education
Degrees, certifications, and relevant coursework
Harding University High School
High School Diploma, General High School Studies
High School Diploma from Harding University High School, completed in June 2016.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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