Miguel Carnero
@miguelcarnero
I lead teams, analyze operations data, and improve customer service in fast-paced environments.
United StatesWhat I'm looking for
I've led UPS teams as a Preload Supervisor and Dispatch Supervisor, staffing employees, training teams, and ensuring packages were loaded into package cars on time.
In dispatch, I created driver plans, analyzed data to reduce time beyond planned routes, and handled reports and data for the Miami Gardens division while communicating with leading managers.
I'm currently building customer service experience at Comfort Insurance and Finance and Hard Rock Stadium, handling high customer volumes, resolving issues, training employees, and maintaining guest satisfaction. I'm pursuing an Associate's degree in Business Administration.
Experience
Work history, roles, and key accomplishments
Parking Attendant
Hard Rock Stadium
Oct 2024 - Present (2 years)
Worked in a fast-paced environment dealing with hundreds of customers weekly, maintained customer satisfaction, and assisted in parking lot guidance. Trained employees to keep satisfaction high.
Customer Service Representative
Comfort Insurance and Finance
Sep 2024 - Present (2 years 1 month)
Handled 60+ customer interactions per day with a 95% satisfaction rating, resolved billing and technical issues, and trained new team members. Consistently exceeded monthly KPIs.
Sent out drivers with plan days fitting company needs, analyzed data to address deviations, and handled reports for the Miami Gardens division. Provided feedback and training to subordinates.
Staffed employees to meet company needs, led and trained them on the job, and ensured timely package car loading. Successfully led a multifunctional team to achieve preset standards.
Education
Degrees, certifications, and relevant coursework
Broward College
Associate's Degree, Business Administration
2023 -
Currently enrolled and actively pursuing an Associate's degree in Business Administration.
Charles W Flanagan High School
High School Degree, General Studies
2016 - 2020
Completed high school education at Charles W Flanagan High School in Pembroke Pines.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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