Sherona Forbes
@sheronaforbes
I support early childhood learning and resolve high-volume customer service inquiries with empathy and accuracy.
JamaicaWhat I'm looking for
I supported daily instruction, lesson preparation, classroom administration, and student development at Glenmuir Preparatory School.
I provided small-group and individual tutoring while helping maintain a safe, structured, inclusive learning environment. I'm advancing my qualifications through HEART/NSTA Level 3 Early Childhood Development certification.
I've also handled confidential healthcare inquiries and complex client concerns at Sagility Jamaica, and guided customers through benefits, coverage, sales orders, and service issues in high-volume environments.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Sagility Jamaica
Sep 2025 - Nov 2025 (2 months)
Handled confidential member health inquiries with strict adherence to privacy regulations. Managed and resolved complex client concerns within a fast-paced, high-volume call center environment.
Teacher Assistant
Glenmuir Preparatory School
Dec 2022 - Dec 2023 (1 year)
Facilitated daily instructional support, lesson preparation, and classroom administration. Provided targeted small-group and individual tutoring, improving student engagement and academic outcomes.
Customer Service Representative
HGS / Sagility
Sep 2022 - Dec 2022 (3 months)
Educated clients on annual benefits enrollment, policy terms, and coverage options. Enhanced client retention rates by delivering clear communications and managing accurate administrative records.
Customer Service & Sales Representative
Innovative Vision
Dec 2020 - Mar 2021 (3 months)
Addressed client inquiries, processed sales orders, and resolved service issues to ensure customer satisfaction.
Education
Degrees, certifications, and relevant coursework
HEART/NSTA Trust
Level 3 Certification, Early Childhood Development
Currently pursuing Level 3 Early Childhood Development certification.
HEART Trust
Teacher Assistant Certification (Level 2), Education
Completed Teacher Assistant Certification at Level 2.
HEART Trust
Customer Service Representative Certification (Level 2), Customer Service
Completed Customer Service Representative Certification at Level 2.
Distinction College
Secondary Examination Certificate, General Studies
Earned a Secondary Examination Certificate.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Salary expectations
Job categories
Skills
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