abigail ruddock

Provided primary customer support to internal and external customers, answering a constant flow of calls with minimal wait times. Maintained customer satisfaction through forward-thinking strategies focused on addressing customer needs and resolving concerns.

Offered advice and assistance to customers, paying attention to special needs or wants, and handled inquiries courteously and professionally. Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.

Met customers in homes and businesses to discuss and demonstrate products, and informed customers of promotions to increase sales productivity and volume. Greeted customers and offered assistance with selecting merchandise and completing purchases.

Supported classroom activities, tutoring, and reviewing work, and assisted teachers with classroom management and document coordination. Tutored struggling students individually and in small groups to reinforce learning concepts.

Completed high school education and received a school leaving certificate.

Pursued an Associate of Business Administration degree.

Earned Caribbean Secondary Education Certificate with grades in multiple subjects.

Completed Customer Service Levels 1 and 2 certification.