Samantha Sonderson
@samanthasonderson
Versatile Customer Service Specialist with a strong administrative background.
JamaicaWhat I'm looking for
I am a dedicated Customer Service Specialist with a diverse background in medical administration, early childhood education, and sales support. My experience has equipped me with the skills to excel in fast-paced environments, where I manage patient records, guide students, and assist customers with their inquiries. I pride myself on my ability to communicate effectively and deliver exceptional service, ensuring that every interaction is handled with compassion and professionalism.
Throughout my career, I have been recognized for my reliability and problem-solving abilities. At Scared Medical Centre, I streamlined administrative procedures, reducing patient wait times by 15%. My role as an Early Childhood Teacher allowed me to develop engaging lesson plans that increased student participation by 20%. I am committed to supporting organizational success through teamwork and clear communication, always striving to meet and exceed business goals.
Experience
Work history, roles, and key accomplishments
Early Childhood Teacher
Salvation Army Basic
Sep 2019 - Mar 2025 (5 years 6 months)
Developed and implemented structured lesson plans aligned with educational standards. Provided individualized and group support to accommodate diverse learning needs.
Receptionist
Scared Medical Centre
May 2021 - Dec 2023 (2 years 7 months)
Managed patient intake, medical records, and appointment scheduling while maintaining strict confidentiality and professionalism. Handled high volumes of inquiries both in-person and over the phone, ensuring timely and courteous service.
Billing / Sales Representative
Contax 360 BPO
Jan 2019 - Oct 2021 (2 years 9 months)
Responded promptly to billing inquiries and resolved customer disputes via phone and online chat. Maintained accurate and comprehensive client account information, ensuring timely updates and error-free billing.
Education
Degrees, certifications, and relevant coursework
Institution of International Recognized Qualification
Diploma, Patient Care Assistant
2022 - 2024
Completed a comprehensive program focused on patient care, gaining essential skills for assisting healthcare professionals. Developed expertise in patient support and administrative tasks within medical settings.
Granville Campus Heart Trust NTA
Diploma, Early Childhood Education
2021 - 2022
Undertook a specialized program in early childhood education, focusing on pedagogical methods and child development. Acquired skills in creating engaging learning environments and supporting young students.
Teamwork & Retreat Centre
Certificate, Customer Service Support Specialist
2019 - 2019
Completed training to become a Customer Service Support Specialist, focusing on best practices in customer interaction and problem resolution. Gained skills in effective communication and service delivery.
St. James High School
Certificate, Home Management
2011 - 2011
Acquired a certificate in Home Management, covering various aspects of household organization and administration. Developed practical skills relevant to managing domestic responsibilities.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
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