Shermaine Scipio

I’m a detail-oriented administrative and customer service professional with hands-on experience coordinating appointments, maintaining confidential records, and supporting clients in fast-paced environments. I bring a strong scheduling and documentation focus, with proven skill using Microsoft Outlook, Empower, and CAD systems.

As an AIR Triage Advocate | NOFJC, I collaborate with NOPD to conduct outreach and connect victims with support services after reported incidents. I schedule appointments and coordinate follow-up services, while documenting client interactions, referrals, assessments, and case updates in Empower and CAD—always keeping confidentiality at the center of my work.

Previously, at Copart, I served as a Customer Service Representative by responding to inquiries, resolving service-related issues, coordinating appointments and scheduling between customers and transportation providers, and maintaining accurate customer records and transaction information. Earlier, as a Member Service Specialist with the New Orleans Metropolitan Association of REALTORS®, I supported MLS and lockbox troubleshooting, processed MLS violations, reviewed listings, and corrected records with a high degree of accuracy—habits I still carry into every case and client interaction.