Open to opportunities

ASHLEY MARINARO

@ashleymarinaro

Message

I’m a Care Team Representative who resolves claims quickly with empathy and clear communication.

United States

Message

What I'm looking for

I’m looking for a customer-focused role where I can resolve issues quickly, communicate clearly by phone and email, and keep work moving with accurate documentation, scheduling, and invoicing.

I currently work as a Care Team Rep, providing excellent service to callers about claims across multiple lines of business. I use empathy on every interaction, expedite the claims process, and document detailed claim notes to keep issues moving with a one-call/one-person response.

Previously, I supported customers as a Customer Service Rep and handled dispatching and scheduling for service and repair work. I’m strong at coordinating schedules, answering service emails, updating customers on quoted job status, tracking permits to prevent delays, and completing invoicing—backed by Office and Adobe PDF skills, plus notary certification.

Experience

Work history, roles, and key accomplishments

Current

Care Team Representative

Current

Sedgwick

Jul 2025 - Present (11 months)

Provided empathetic support to callers regarding multi-line claims by expediting processing, documenting detailed claim notes, and resolving issues through one-call responses. Routed calls to the appropriate escalation path when needed.

Claims Processing Customer Service Call Handling Escalation Management Empathy Phone Intake

Customer Service Representative

Greens Energy Services

Nov 2024 - Jul 2025 (8 months)

Handled inbound calls and scheduled maintenance and renewal services while responding to customer service emails. Coordinated service-call scheduling and confirmed appointments with customers, supported daily reporting, and maintained service agreement workflows.

Customer Service Scheduling Maintenance Coordination Renewals Email Support Confirming Appointments Phone Support Service Coordination

Dispatcher

Energy Air Inc

Aug 2023 - Sep 2024 (1 year 1 month)

Updated customers on quoted job statuses and scheduled repair work by coordinating daily scheduling needs. Responded to service emails and confirmed service-call details with customers to keep jobs moving forward.

Dispatching Appointment Coordination Scheduling

Office Assistant

Lane Electronics

May 2023 - Jul 2023 (2 months)

Created quotes, answered phones, and maintained scheduling to support office and service operations. Coordinated daily workflow by handling appointment and schedule management tasks.

Office Administration Phone Support Scheduling Service Coordination Data Entry Microsoft Office Documentation

Scheduler Supervisor

Dynafire

Nov 2021 - Feb 2023 (1 year 3 months)

Managed repair jobs and supported permitting by sending required information and checking permit status to keep jobs moving forward. Coordinated daily scheduling and service calls, updated customers on job status, and handled invoicing for service and repair work.

Permit Coordination Service Calls Invoicing Microsoft Office Document Processing