Looking for a job

Carlen Jones

@carlenjones

I support disaster-response callers and federal operations through high-volume customer service, case research, and accurate records management.

United States

Message

What I'm looking for

I'm looking to apply my disaster assistance, customer service, records management, and federal contract support experience in a role requiring accurate, compassionate service and strong compliance practices.

I've supported FEMA disaster-response operations through The Midtown Group on a FEMA/GDIT contract, providing compassionate Tier 1 service to callers affected by hurricanes and wildfires.

I research issues in CRM and government databases, assist with FEMA applications and account concerns, document interactions, provide case updates, and handle confidential information under detailed compliance procedures.

Across executive assistant, office management, and federal document review roles, I've managed records, scheduling, communications, document quality checks, data entry, and day-to-day administrative operations.

Experience

Work history, roles, and key accomplishments

Executive Assistant & Office Manager

Trinity Lutheran Church

Apr 2018 - Jul 2024 (6 years 3 months)

Managed front-office operations, scheduling, communications, supplies, records, and day-to-day administrative support. Coordinated calendars, special events, volunteer logistics, and digital communications.

Office Management Scheduling Communication Skills Records Management Event Coordination Digital Communication Microsoft Office Outlook

Tier 1 Customer Service Agent

The Midtown Group

Sep 2021 - May 2023 (1 year 8 months)

Provided high-volume Tier 1 customer service to callers during national disasters, assisting with FEMA applications and account concerns. Navigated CRM and government databases to research issues and provide case updates while handling confidential information.

FEMA Tier 1 Customer Service CRM Government Databases Data Entry Document Review Confidential Information Handling Compliance Microsoft Office Outlook

Administrative Assistant

Woodstream Church

Sep 2007 - Apr 2012 (4 years 7 months)

Supported senior leadership with scheduling, communications, office management, events, and training sessions. Prepared outreach communications and marketing materials and maintained office inventory.

Administrative Support Scheduling Communication Skills Office Management Event Coordination Marketing Materials

Document Review Clerk

DJA LLC / Akima

Jul 2003 - Jan 2007 (3 years 6 months)

Maintained and updated patent application files within a federal contracting environment. Performed document quality checks, tracked records across departments, and entered data into federal systems.

Document Review Data Entry Records Management Federal Contract Support Quality Control