Ciara Williams
@ciarawilliams
Detail-oriented administrative professional with expertise in customer service.
What I'm looking for
I'm a detail-oriented administrative professional with a strong background in customer service, data processing, and schedule coordination. My experience spans various roles where I've honed my skills in Salesforce and other software applications, ensuring efficiency and accuracy in operations. I pride myself on being a strong communicator, committed to compliance and problem-solving.
In my recent role as a 3P Engagement Specialist at The Ubique Group, I provided exceptional customer support through email and live chat, utilizing Salesforce to manage orders and resolve customer concerns. My previous positions, including Adjudicator at Maximus and Administrative Assistant at the Louisiana Department of Health, have further developed my ability to handle complex tasks while maintaining a high standard of service excellence.
With a Bachelor of Science in Health Administration, I bring a solid educational foundation to my professional endeavors. I am eager to leverage my skills and experience to contribute positively to a dynamic team.
Experience
Work history, roles, and key accomplishments
3P Engagement Specialist
The Ubique Group
Dec 2022 - Jan 2025 (2 years 1 month)
Provided customer support via email and live chat, using Salesforce to process orders, refunds, claims, and re-orders. Resolved customer concerns efficiently while maintaining service excellence.
Remote Adjudicator
Maximus
May 2021 - Nov 2021 (6 months)
Assisted customers with unemployment insurance claims, conducted interviews, and prepared eligibility determinations in accordance with regulations.
Administrative Assistant
Louisiana Department of Health
May 2019 - Nov 2019 (6 months)
Processed Medicaid and food stamp applications while providing administrative support and customer service.
Scheduling Coordinator
Comfort Keepers
Oct 2018 - Mar 2019 (5 months)
Managed scheduling, caregiver assignments, and payroll processing to ensure smooth operations.
Student Finance Specialist
Virginia College
Jul 2010 - Jul 2017 (7 years)
Advised students on financial aid, debt management, and loan processing while maintaining compliance with institutional policies.
Administrative Assistant
Medvance Institute
Provided administrative support in an educational setting.
Lead Office Clerk
Home Furniture Company
Managed office tasks and provided administrative support.
Education
Degrees, certifications, and relevant coursework
University of Phoenix
Bachelor of Science, Health Administration
2013 - 2017
Completed coursework focused on healthcare systems, administration, and management. Gained knowledge in areas such as healthcare policy, finance, and operations.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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