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Ciara Williams

@ciarawilliams

Detail-oriented administrative professional with expertise in customer service.

United States

What I'm looking for

I am looking for a role that values efficiency and offers opportunities for professional growth.

I'm a detail-oriented administrative professional with a strong background in customer service, data processing, and schedule coordination. My experience spans various roles where I've honed my skills in Salesforce and other software applications, ensuring efficiency and accuracy in operations. I pride myself on being a strong communicator, committed to compliance and problem-solving.

In my recent role as a 3P Engagement Specialist at The Ubique Group, I provided exceptional customer support through email and live chat, utilizing Salesforce to manage orders and resolve customer concerns. My previous positions, including Adjudicator at Maximus and Administrative Assistant at the Louisiana Department of Health, have further developed my ability to handle complex tasks while maintaining a high standard of service excellence.

With a Bachelor of Science in Health Administration, I bring a solid educational foundation to my professional endeavors. I am eager to leverage my skills and experience to contribute positively to a dynamic team.

Experience

Work history, roles, and key accomplishments

TG

3P Engagement Specialist

The Ubique Group

Dec 2022 - Jan 2025 (2 years 1 month)

Provided customer support via email and live chat, using Salesforce to process orders, refunds, claims, and re-orders. Resolved customer concerns efficiently while maintaining service excellence.

Education

Degrees, certifications, and relevant coursework

University of Phoenix logoUP

University of Phoenix

Bachelor of Science, Health Administration

2013 - 2017

Completed coursework focused on healthcare systems, administration, and management. Gained knowledge in areas such as healthcare policy, finance, and operations.

Tech stack

Software and tools used professionally

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Ciara Williams - 3P Engagement Specialist - The Ubique Group | Himalayas