SLSherif Lawal
@sheriflawal
I am a customer service professional specializing in call operations, virtual and administrative assistance with data-driven problem-solving.
NigeriaWhat I'm looking for
I'm Sherif Lawal, an experienced Customer Service Representative, Administrative Assistant, and AI Operations Professional. I consistently drive 90%+ customer satisfaction, manage day-to-day operations, and advance Scale AI projects that boost efficiency through automation.
I hold certificates in Data Analysis, Virtual Assistance, and Customer Experience & AI Operations.
I love to read, learn new things, solve puzzles, and solve problems.
Experience
Work history, roles, and key accomplishments
Customer Service & HR Assistant
Kresta Laurel Limited
Jan 2023 - Jul 2025 (2 years 6 months)
Managed 40+ incoming calls daily with a 90% satisfaction rate; oversaw scheduling, employee welfare logistics, and administrative operations to improve office efficiency.
Customer Service Representative
Kresta Laurel Limited
Jan 2023 - Jul 2025 (2 years 6 months)
Managed customer support and administrative functions, handling 40+ incoming calls daily with a 90% satisfaction rate while maintaining accurate data records and coordinating employee welfare and schedules.
NYSC Volunteer
NYSC
Dec 2022 - Nov 2023 (11 months)
Delivered health and hygiene education to teenagers across schools and local government areas and coordinated donations to support community needs.
Customer Service Representative
The Xperience Company
May 2022 - Nov 2022 (6 months)
Handled inbound calls and resolved customer concerns, achieving a 97% satisfaction rate while ensuring accurate enrollment and service information.
Student Relations Coordinator
ISCG University
Jun 2020 - Aug 2020 (2 months)
Provided academic advising and acted as liaison between students and departments, coordinating events that increased student engagement.
Education
Degrees, certifications, and relevant coursework
Hugo Academy
Certificate, Customer Experience and AI Operations
2025 -
Completed a course in Customer Experience and AI Operations at Hugo Academy in July 2025.
UniAthena
Certificate, Data Analysis
2024 -
Completed a Data Analysis short course at UniAthena from February to June 2024.
ALX Africa
Certificate, Virtual Assistance
2024 -
Completed a Virtual Assistance program at ALX in July–August 2024.
UPAO University
Bachelor of Arts, Computer Science
2018 - 2021
Completed a Bachelor of Arts in Computer Science at UPAO University from September 2018 to May 2021.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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