Sherif Lawal

I am a customer service and administrative professional with experience delivering efficient, personalized support and managing data-driven processes. I combine active listening, technical knowledge, and strong coordination skills to resolve client issues and improve service delivery.

In frontline roles I handled high call volumes—managing 40+ incoming calls daily while maintaining a 90% satisfaction rate—and previously achieved a 97% satisfaction rate in a fast-paced inbound environment. I also managed schedules and appointments, supported HR and employee welfare tasks, prepared meeting minutes, and assisted with event planning and special projects.

I hold a BA in Computer Science and have completed data analysis and virtual assistance training, plus customer experience and AI operations coursework. I bring a detail-focused, data-informed approach and am eager to contribute to a dynamic team that values process improvement and exceptional customer experiences.