Sherice Williams

Conducted high-volume implementation calls over Zoom to qualify client fit and book enrollment calls for the VIP Program. Managed appointment setting, pipeline follow-up in HubSpot, and collaborated with sales leadership to ensure seamless handoffs.

Managed prospect communication via phone, email, and SMS, qualified leads, and supported onboarding handoffs. Identified upsell opportunities and communicated client feedback to leadership to improve conversion and retention.

Acted as client-facing point of contact for small business and e-commerce clients, conducting discovery and onboarding calls. Collaborated with internal teams to support campaign execution and documented client feedback to improve service delivery.

Delivered high-quality customer engagement by scheduling and managing appointments, achieving a 41% sit rate and 60% conversion rate. Utilized phone, email, and SMS to qualify leads and resolve customer concerns to maintain a positive brand experience.

Increased client retention by 22% by managing end-to-end relationships and advising throughout the transaction lifecycle. Conducted onboarding, needs assessments, negotiations, and post-close follow-ups to drive referrals and repeat business.

Delivered high-touch client experiences and retention strategies within a $2M annual revenue retail environment. Trained teams on relationship management and upselling, and built a loyal client book achieving the highest return clientele rate in the company.

Activities and societies: Project Management Specialization

Bachelor of Arts in Marketing and Public Relations with a Project Management Specialization.