Open to opportunities

Khwaja Arsal

@khwajaarsal

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Proactive Senior Program Coordinator focused on optimizing client solutions.

Pakistan

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What I'm looking for

I am looking for a role that fosters growth, values innovation, and prioritizes client success.

I am a proactive problem-solver and Senior Program Coordinator with a passion for enhancing efficiency through innovative solutions. My experience spans various roles in customer success and program coordination, where I have consistently sought opportunities for growth and refinement in workflows. I thrive on optimizing processes to deliver seamless client solutions and improve outcomes.

In my current role, I manage key accounts and ensure that client requirements are met with precision. I have successfully expanded our client base by 40% through strategic relationship management and reduced response times by 30% using improved workflow systems. My commitment to excellence is reflected in my ability to handle over 500 client escalations with a 95% resolution success rate, ensuring high levels of customer satisfaction.

With a background in credit and risk analysis, I bring a unique perspective to my work, allowing me to assess and manage risks effectively while delivering exceptional service. I am dedicated to fostering long-term relationships with clients and partners, ensuring that their needs are met and exceeded.

Experience

Work history, roles, and key accomplishments

Current

Supervisor Customer Success

Current

Babyboxtech

May 2023 - Present (2 years 1 month)

Managed key accounts, assessed incoming cases, and onboarded new clients, explaining services and system navigation. Served as the first point of contact for operational communication and escalations, ensuring smooth and timely changes in client requirements.

Account Management Onboarding Customer Success Escalation Management Workflow Optimization Resource Management Logistics

Current

Senior Program Coordinator

Current

BitSelexion

Dec 2024 - Present (6 months)

Ensured efficient outsourcing and offshoring processes and workflows for seamless client solutions. Focused on optimizing workflows and improving processes for better outcomes.

Outsourcing Offshoring Process Optimization Workflow Management

Customer Support Representative

Orkatok

Apr 2022 - Apr 2023 (1 year)

Supported American hospitals in efficiently scheduling healthcare providers and ensuring smooth healthcare service delivery through technical and administrative coordination. Facilitated provider scheduling, delivered technical support for healthcare apps and devices, and managed hospital communications.

Technical Support CRM HubSpot Scheduling Communication

Executive Client & Strategy Manager

Eco Syntec Consulting Services

Aug 2017 - Dec 2020 (3 years 4 months)

Strategically assessed client needs, performed research for various client industries, and developed tactics to deliver client success. Proactively led and nurtured existing client relationships, identifying opportunities for growth and assisting in building partner networks with government authorities.

Client Relationship Management Strategic Planning Business Development Government Relations CRM Systems

Customer Support Representative

LiveAdmins LLC

Jan 2021 - Present (4 years 5 months)

Assisted customers with questions, helped them find relevant products/services, and up-sold services as needed. Gathered customer data and established it in CRM software, then sent the collected data to clients.

Customer Service Sales Data Collection CRM Software Product Knowledge

Credit & Risk Analyst

Meezan Bank Limited

Apr 2017 - Present (8 years 2 months)

Assessed and managed the creditworthiness and potential risks associated with borrowers and financial transactions. Evaluated financial statements, identified potential risks, and made recommendations regarding the approval or rejection of credit applications.

Risk Management Financial Statement Analysis Financial Modeling

Credit & Risk Analyst

JS Bank

Aug 2015 - Present (9 years 10 months)

Monitored borrowers’ financial performance and compliance with loan covenants. Tracked payment behavior, reviewed updated financial information, and identified any signs of financial distress.

Credit Monitoring Risk Mitigation Financial Analysis Compliance Payment Tracking

Education

Degrees, certifications, and relevant coursework

Skans School of Accountancy

ACCA, Accounting and Finance

Studied Accounting and Finance, focusing on corporate governance, advanced financial management, and audit & assurance. Developed expertise in financial analysis and risk management.