SS

Looking for a job

Sheraton Smith

@sheratonsmith

I resolve complex customer and banking issues to retain clients and improve accuracy.

What I'm looking for

I'm looking for a customer-facing role where I can resolve complex issues, strengthen client loyalty, apply banking and compliance knowledge, and improve operational accuracy through feedback and billing analysis.

At Ryder, I resolve complex customer inquiries, investigate billing disputes through CRM records, correct account errors, and negotiate settlements that retain repeat customers. I also compile weekly survey feedback to help operations address recurring complaints.

Previously at Desert Community Bank, I managed business banking relationships, led outreach that grew local deposits, prepared portfolio reports, and investigated suspicious transactions for compliance escalation. I bring banking, relationship management, conflict resolution, and operational accuracy to customer-facing work.

Experience

Work history, roles, and key accomplishments

PR

Family Caregiver / Hospice Care Assistant

Private Residence

Sep 2022 - Oct 2024 (2 years 1 month)

Managed daily patient care, personal hygiene, and comfort for a loved one under hospice care. Administered oral medications, tracked symptoms, and coordinated care plans with medical staff.

Patient Care Medication administration Vital sign monitoring Care Planning Communication Skills

MC

Heavy Equipment Operator 2

Mitsubishi Cement Corporation

Mar 2002 - Sep 2022 (20 years 6 months)

Operated heavy machinery for over 20 years, prioritizing safety and regulatory compliance. Mentored new employees and demonstrated adaptability in learning new equipment types.

Heavy Machinery Operation Safety Procedures PPE Compliance Communication Skills Mentorship Adaptability Loader Operations Excavator Dozers Front End Loaders Forklift operation Mechanical Systems Knowledge

Education

Degrees, certifications, and relevant coursework

VS

Victor Valley High School

High School Diploma, General Studies

Earned a High School Diploma from Victor Valley High School.

Tech stack

Software and tools used professionally

Microsoft Excel

Availability

Looking for a job

Location

United States

Authorized to work in

Salary expectations

40k+ USD

Job categories

Customer Service Associate Business Banking Manager Banking Account Specialist Equipment Operation Caregiver Hospice Care Assistant

Skills

Data Analysis Risk Assessment Customer Engagement Team Leadership Compliance Auditing Adaptability Customer Service Conflict Resolution Relationship Management Billing Investigation CRM Excel Account Reconciliation Fraud Investigation Portfolio Reporting Spanish English Heavy Machinery Operation Safety Procedures Regulatory Compliance Process Improvement Mining Operations Production Operations Loader Operations Skid Steer Operation Excavator Dozers Front End Loaders Forklift operation Pallet Jack Earthmoving Hydraulic System Maintenance Data Collection Loading And Unloading Project Completion Cross Functional Communication Communication Skills Teamwork Mechanical Systems Knowledge Industrial Equipment Waste Management Computer Literacy Mobile Devices Driving Safe Work Practices (Standard Work)First aid Caregiving Senior Care Home Health Vital sign monitoring Medication administration Client Communication Attention To Detail

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