At Rover.com, I handled high-volume customer contacts by phone, email, and chat, including supporting distressed customers during potentially life-threatening pet emergencies. I also investigated low- to medium-complexity account incidents and educated community members on safety best practices.
At Foundever, I supported Bank of America credit card customers with account inquiries and online and mobile banking issues. Previously, at Conduent / Humana, I handled insurance questions about coverage, claims, benefits, and billing.
Earlier customer service roles included supporting AT&T and DIRECTV customers at Teleperformance and Bank of America deposit account customers at Sykes / Bank of America. I also monitored accounts for potentially fraudulent activity and reported suspicious transactions.
My experience also includes leading a team of six janitorial staff at LaCosta Facility Support Service, providing personal care, and teaching young children. I completed nursing studies at Central Carolina Technical College and Minot State University, and have CPR / First Aid training.
